DARCARS Automotive Group

Customer Relations Associate

Maryland - Customer Support - Rockville, MD - Full Time

DARCARS Automotive Group is now hiring a Customer Relations Associate to join our team! 
Pay rate is $20/hr
**Fluency in Spanish preferred**

We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service. 

Qualifications:

  • Proven experience in customer service, sales, or related roles, preferably in the automotive industry. 
  • Excellent communication, interpersonal, and problem-solving skills. 
  • Strong attention to detail and ability to multitask in a fast-paced environment. 
  • Willingness to learn our CRM software.
  • Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.​​​​​​
  • Bilingual(English/Spanish)
  • Must be able to pass pre-employment screen (background)

Benefits

  • Monday - Friday 9:30am to 5:30pm
  • Comprehensive Benefits Plan including 401k
  • Employee discounts on vehicle purchases, parts and service repairs
  • Internal career advancement opportunities 
  • Opportunities to join our community service initiatives


In this role, you'll:

  • Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues. 
  • Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication. 
  • Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations. 
  • Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference. 
  • Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes. 
  • Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management. 
  • Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement. 
  • Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints. 

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeedmedium

Apply: Customer Relations Associate
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What languages do you speak fluently?*
How did you hear about DARCARS and/or this job opening?*
Are you looking to work full-time or part-time?*
Are you able to work evenings and weekends?*
Do you have a valid driver's license?*
Have you worked for DARCARS previously?*
If yes, where, when, and in what position? (If you answered "No" skip to the next question)
Do you have any friends or family members who work for DARCARS?*
If yes, who?
Which region(s) works best for you?*
What brand(s) do you prefer and/or have experience with?*
Education: What is your highest diploma/degree achieved?*
Have you had any specialty training related to the position you are applying for?*
If yes, what training related to this position have you had?
Employment History:
Job #1. Provide the name, city, and state of your current or most recent employer.*
Job #1. What is/was your title and what are/were your primary duties?*
Job #1. What is/was your manager's name?*
Job #1. Start date?*
Job #1. End Date?*
Job #1. Why did you leave this job?*
Job #1. May we contact this employer? (we reserve the right to contact this employer if you are hired by DARCARS)*
Employment History:
Job #2. Provide the name, city, and state of your current or most recent employer.*
Job #2. What is/was your title and what are/were your primary duties?*
Job #2. What is/was your manager's name?*
Job #2. Start date?*
Job #2. End Date?*
Job #2. Why did you leave this job?*
Job #2. May we contact this employer? (we reserve the right to contact this employer if you are hired by DARCARS)*
Professional References.
Reference #1. Provide the name and contact information for someone who can speak to your work ethic and skill level.*
Reference #2. Provide the name and contact information for someone who can speak to your work ethic and skill level.*
Reference #3. Provide the name and contact information for someone who can speak to your work ethic and skill level.*
I hereby acknowledge that I have read the above and understand its contents and that all information entered is accurate. Type first and last name in the box.*
Enter todays date of completing the application.*
Upload Driver's License*
Upload any additional documentation: Technical School Certifications, Driving Record, Cover Letter etc.
Human Check*