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General Manager

The General Manager is responsible for and will be held accountable for the successful operation of the entire dealership. She/he will develop and execute plans to ensure the dealership of a reasonable profit and the stockholders of a fair return on their investments. The General Manager will accomplish all objectives through planning, motivating, and coordinating the activities of all departments.

Primary Responsibilities:

  • Plan the dealership’s operations for the coming year and report the plan to the Dealer and/or stockholders for approval.
  • Obtain, review, and recommend improvements for each department’s manager monthly forecasts and plans.
  • Hire, train, motivate, and monitor the performance of all department staff.
  • Forecast goals and objectives for the service and parts department.
  • Strive for harmony and teamwork with all other departments.
  • Maintain liaison with factory representatives.
  • Ensure that every department operated at a  profit.
  • Develop and maintain a good working relationship with the factory and lending institutions.
  • Ensure that a completed financial statement is submitted to the factory by the 5th day of each month.
  • Formulate policies and establish procedures for all training programs and monitor their effectiveness.
  • Establish and maintain a good working relationship with factory personnel regarding inventory acquisition, etc.
  • Handle all dealership personnel functions, to include: interviewing, hiring, measuring, and evaluating performance, recognizing accomplishments, and termination.
  • Review and approve the compensation plans for all employees.
  • Ensure that department managers are training and supervising employees for optimum effectiveness.
  • Ensure Sales Associates and Finance work together to book accurate deals for customers.
  • Manage contracts in transit and dealer flow.
  • Resolve any customer complaints that line management has not been able to resolve.
  • Communicate management’s policies and procedures to all employees and ensure that they are understood and followed.
  • Complete a formal performance evaluation of each department manager once every six months.
  • Provide enthusiastic leadership to shape employees; attitudes and build morale.
  • Conduct managers’ meetings at scheduled intervals.
  • Coordinate with the business office to ensure that records and analyses are maintained accurately.
     

Education and Experience:

  • 7-10 years experience in a dealership sales management capacity.
  • Ability to deliver excellence in every interaction.
  • Ability to communicate effectively with all levels of staff.
  • Professionalism, strong leadership, and organization skills.
  • At least 5 years in a supervisory position.
  • High level of customer service skills.

 

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