We are a company that delivers the things you desire most in your career, GROWTH and STABILITY.
Our employees take pride in offering top quality service to all of our clients. We empower our employees to do whatever it takes to deliver the best experience possible to our customers.
We assure that at DARCARS, you will always receive 100% customer satisfaction because we retain the most qualified and dedicated employees, as well as representing some of the top brands in the automotive industry.
Ass't Service Manager
Our Assistant Service Manager (ASM) launches services and repairs based on performance concerns and/or requested services.
In this role, you'll primarily:
Initiate and maintain superior relations between customers and service department: listen, explain estimates, provide reasonable timelines, respond timely, etc.
Prescribe services based on performance concerns determined through conversations with customers, vehicle inspections, test drives, review of maintenance records, examining service schedules, etc.
Verify warranty and service contract coverage
Schedule service appointments
Develop estimates by costing materials, supplies, and labor
Prepare repair orders (ROs)
Maintain service records: record issues and planned corrective actions
Serve as a subject matter expert by keeping current on relevant product and service
Ensure excellence in every internal and external interaction
For this role, you'll need:
Previous automotive experience
Relentless customer focus
Impeccable communication and listening skills
Demonstrated ability to prioritize and multitask
Ability to problem solve
Commitment to excellence
Knowledge of vehicle features and maintenance
Prior experience in this position or one similar
Evening and weekend work required
Valid driver's license required
keywords: service, writer, service writer, ASM, auto repair, auto, dealership, automotive, Reynolds, customer service, assistant service manager, service advisor, service adviser, service consultant