We are a company that delivers the things you desire most in your career, GROWTH and STABILITY.
Our employees take pride in offering top quality service to all of our clients. We empower our employees to do whatever it takes to deliver the best experience possible to our customers.
We assure that at DARCARS, you will always receive 100% customer satisfaction because we retain the most qualified and dedicated employees, as well as representing some of the top brands in the automotive industry.
Silver Spring, MD
The Service Manager is responsible for running an efficient and profitable service department. She/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
Forecast goals and objectives for the department and strive to meet them
Strive for harmony and teamwork with all other departments
Prepare and administer an annual operating budget for the service department
Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Hire, train, motivate, counsel, and monitor the performance of all service department staff
Providing training on administrative policies and procedures for all department personnel
Direct and schedule the activities of all department employees
Provide technical assistance to employees as needed
Conduct meeting with department employees to discuss activities and problems of mutual interest
Monitor technicians’ payroll records
Establish and maintain good working relationships with customers to encourage repeat and referral business
Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities
Maintain liaison with factory representatives
Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance
Handle all customer complaints
Quality check completed jobs
Keep abreast of new equipment and give fair estimates on costs and time required for repairs and maintenance
Ensure that the work areas and customer waiting area are kept clean
Control the performance of the department using Daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
Maintain reporting systems required by general management and the factory
Monitor repair order trends, such as number of repair orders completed number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
Ensure that customers’ service files are up-to-date and are readily available for reference
4 years auto service technical experience
5 year service manager or writer experience
Experience managing groups and teams
Ability to communicate effectively and quickly to customers and employees