We are a company that delivers the things you desire most in your career, GROWTH and STABILITY.
Our employees take pride in offering top quality service to all of our clients. We empower our employees to do whatever it takes to deliver the best experience possible to our customers.
We assure that at DARCARS, you will always receive 100% customer satisfaction because we retain the most qualified and dedicated employees, as well as representing some of the top brands in the automotive industry.
Call Center Advisor
Is this job for you? Hmmm...let see. Are you:
Able to work in a team
Able to ensure excellence in every interaction with customers
Able to maintain high productivity in a high volume environment
Able to handle complaints and difficult situations
Oh yeah?? ...then here's what-
Answer incoming service calls: schedule, re-schedule, and confirm service appointments
Make outgoing calls: advise customers of open warranty recalls/campaigns, schedule future maintenance services, etc.
Research product/service information using available resources
Provide customers product/service information e.g. pricing
Field calls and escalate issues as appropriate
Provide customers vehicle drop-off/pick-up updates
Education & Experience:
High School diploma or equivalent
Experience in customer service environment
Experience with cars and/or in the automotive industry preferred
Superior speaking skills
Superior problem solving skills
High energy level
Ability to multi-task
Working knowledge of basic office computer software
Related fields and buzzwords: customer service, entry level, call center, business center, outbound calling, inbound calling, automotive industry, car business, customer support, client support