We are a company that delivers the things you desire most in your career, GROWTH and STABILITY.
Our employees take pride in offering top quality service to all of our clients. We empower our employees to do whatever it takes to deliver the best experience possible to our customers.
We assure that at DARCARS, you will always receive 100% customer satisfaction because we retain the most qualified and dedicated employees, as well as representing some of the top brands in the automotive industry.
Business Development Associate
Digital Business Development Associate (Digital Client Concierge)
DARCARS Automotive Group endeavors to secure career-minded, highly engaged winners to manage our incoming business prospects through Internet, email, and telephone leads.
Right now, you have the opportunity to be a part of our Digital Business Development Team at one of the largest automotive groups in the country.
As a Digital Client Concierge (DCC), you will contribute to a “much better than typical’’ car buying experience by connecting with and developing a real connection with our prospective customers online.
Start your career in a diverse, fast-paced and innovative environment as DCC with a base salary of $31K + commissions/bonuses.
Please Apply Now to be considered for our next program group starting September 18, 2017.
DCC Key Responsibilities:
Pull inquiries from our Customer Relationship Management system (CRM)
Respond to inquiries via phone, text, chat or email based on potential customer’s expressed preference
Perform needs analysis based on the result
Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
Adhere to customer communication scripts
Ensure 100% of contact activity, by recording customer information in the CRM in real time
Develop/maintain relationships with related store personnel
Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
What Must Be True About You
You have a university degree or equivalent
You are computer savvy with a full working knowledge of Microsoft Office Suite
You are a quick-study, able to absorb and regurgitate substantive product and service information
You have exceptional listening, verbal, and written communication skills
You are able to work some evenings and weekends
You have demonstrated success delivering results
You have demonstrated a commitment to process improvement, innovation, and excellence
You have an interest in and willingness to participate in the company’s volunteer community service projects
You are persistent, and have a good sense of humor
You are hungry to learn, are humble and smart
DARCARS Automotive Group is an Equal Opportunity Employer with a commitment to diversity.