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Business Development Associate

Digital Business Development Associate (Digital Client Concierge)

DARCARS Automotive Group endeavors to secure career-minded, highly engaged winners to manage our incoming business prospects through Internet, email, and telephone leads.
Right now, you have the opportunity to be a part of our Digital Business Development Team at one of the largest automotive groups in the country.

As a Digital Client Concierge (DCC), you will contribute to a “much better than typical’’ car buying experience by connecting with and developing a real connection with our prospective customers online.

Start your career in a diverse, fast-paced and innovative environment as DCC with a base salary of $31K + commissions/bonuses.

Please Apply Now to be considered for our next program group starting September 18, 2017.

DCC Key Responsibilities:

  • Pull inquiries from our Customer Relationship Management system (CRM)
  • Respond to inquiries via phone, text, chat or email based on potential customer’s expressed preference
  • Perform needs analysis based on the result
  • Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
  • Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
  • Adhere to customer communication scripts
  • Ensure 100% of contact activity, by recording customer information in the CRM in real time
  • Develop/maintain relationships with related store personnel
  • Meet, or exceed, individual performance objectives e.g. response time, conversions etc.

What Must Be True About You

  • You have a university degree or equivalent
  • You are computer savvy with a full working knowledge of Microsoft Office Suite
  • You are a quick-study, able to absorb and regurgitate substantive product and service information 
  • You have exceptional listening, verbal, and written communication skills
  • You are able to work some evenings and weekends
  • You have demonstrated success delivering results
  • You have demonstrated a commitment to process improvement, innovation, and excellence
  • You have an interest in and willingness to participate in the company’s volunteer community service projects
  • You are persistent, and have a good sense of humor
  • You are hungry to learn, are humble and smart

 

 DARCARS Automotive Group is an Equal Opportunity Employer with a commitment to diversity.

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