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Sales Consultant

Purpose:

The primary function of this position is to be directly responsible for selling new and used cars, providing exceptional customer service, and meeting CSI goals. A high level of customer service is expected to retain customers and build lasting relationships.


Responsibilities:

  • Strive to maintain a steady supply of hot prospects at all times.
  • During floor period, wait on all customers promptly.
  • Must be able to make an effective demonstration ride on a planned route.
  • Must be able to make an effective delivery after the sale.
  • Develop and maintain an owner follow-up system.
  • Must have knowledge of the company sales, parts and service policies.
  • Provide proper treatment for all dealership customers.
  • Touch base with managers before any unclosed or dissatisfied customer leaves.
  • Maintain a continuous follow-up with customers who will refer prospects.
  • Be thoroughly familiar with current and new products, including features, specifications, prices, colors, options, and standard equipment.
  • Make reports to management concerning objectives, planned activities, review and analysis as requested.
  • Use telephone/ email effectively to seek and obtain appointments with prospects.
  • Be able to send proper business emails to prospects.
  • Work in a team atmosphere, willing to help other sales associates when necessary.
  • Be able to process the necessary paperwork for finance and complete orders.

Qualifications:

  • A positive and enthusiastic attitude
  • Interest in sales and personal success
  • Motivation and drive to reach goals
  • Strong communication skills – verbal and written

 

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