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Parts Manager

The primary job function of the Parts Manager is to oversee the sale and inventory of parts for the Parts Department. The Parts Manager is responsible for the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, and displaying and advertising. 

Responsibilities:

  • Strive for harmony and teamwork with all other departments.
  • Work with the Service Manager and technicians to ensure a timely turnaround of parts needed for internal jobs.
  • Continue to grow wholesale parts business.
  • Attend manager’s meetings.
  • Understand, keep abreast of, and comply with federal, state and local regulations that may affect parts sales.
  • Train, motivate, and monitor the performance of all parts department staff.
  • Direct and schedule the activities of all parts department employees.
  • Provide technical assistance to parts department employees.
  • Help conduct meeting with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
  • Provide technical assistance to parts department employees.
  • Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
  • Handle customer complaints immediately and according to the dealership’s guidelines.
  • Help establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business.
  • Monitor and adjust inventory to minimize obsolescence.

Qualifications:

  • 3-5 years experience working in a Parts Management role in the automotive industry.
  • Ability to communicate effectively with all departments, employees and customers.
  • Strong telephone and computer skills.
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